Store Policy

Customer Care

We are committed to providing excellent customer service.

If you have any questions about your order, products, or our policies, please contact us at contact@nivy.co.nz. We aim to respond to all enquiries within 1–3 business days.

Please note that response times may be longer during weekends and public holidays.

Privacy & Safety

We respect your privacy and are committed to protecting your personal information.

Any information you provide when placing an order (such as name, address, email, and payment details) is used only to:

Process and deliver your order
Communicate with you about your purchase
Improve our services

All payments are processed securely using trusted third-party payment gateways.

Wholesale Inquiries

We welcome wholesale enquiries.

If you are interested in stocking our products, please contact us at contact@nivy.co.nz with:

Your business name
Contact details
Estimated order quantities

We will get back to you with pricing and terms.

Payment Methods

- Credit / Debit Cards